The Suvaam endeavour's to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. A product is only eligible for return under the following conditions-
However, if the product is wrongfully delivered (product doesn't match the item in the order confirmation) or if it has a genuine quality/manufacturing defect then we extend options for replacement of your orders! (Customer can contact us about the defective product received on support@suvaam.com within 24hrs from the date of delivery.)
RETURN REFUND PROCESS
1. Our return policy is applicable within 72hours from receipt of the product and applicable only for the following reasons:
The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. Cancellation cannot be made once the order is placed.
2. We request customers to send two images and video (one of the damaged part and one of the entire product) of the product for us to ascertain the reason for return. You can send the images on support@suvaam.com from where our Quality Assurance team will check the details in reference to its eligibility of return/replacement.
3. We will revert with your Return Request Status within 2-3 days of receiving your request mail with pictures/videos. Once your return request has been accepted, we will arrange a reverse pick-up for the product in question. It usually takes about 2-3 working days for organising a pickup and 7-10 days for delivery at our warehouse. Once the product is back at our warehouse, our quality assurance team will check the product and the refund process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account (This is not applicable for the purchase of electronic products and used Cleaning products).
4. No refund on purchase of Electronic product. Only if the product is received in damaged condition and complain is raised within 24 hrs from the date the product is delivered we will proceed for replacement. Once your return request has been accepted, we will arrange a reverse pick-up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse. Once the product is back at our warehouse, our quality assurance team will check the product and if found defective/damaged will replace with a new product without any extra charges.
Note: Video recording will be mandatory for electronic products if found defective on receiving.
5. Issue with Dispatched Products
Inspection Required: If there is an issue with the product after it has been dispatched, or if the product is lost by our courier partner, we will conduct a thorough inspection to determine the nature of the issue.
Resolution Process:
Processing Time: The inspection and resolution process typically takes 5 working Days. We will keep you informed throughout the process.
2. Contact Information
NO RETURN AND EXCHANGE FOR FREE Products. ( There will. be no exchange or return to the product which are given free in offer or sales however product purchased will have replacement and refund process but for free product given on the purchase will not come under return or refund and exchange policy.)
Points to remember - Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. Product should be unused and in the original condition
(Also, please note: All pictures of the products shown on our website are for illustration purpose only. Actual product may vary at times due to color enhancement on your personal computer, laptops or even mobile phones. Color assistance we offer on our website or either by e-mail messages are NOT guaranteed to be the same as the shown image color, because there is always a possibility or slight difference in terms of brightness due to photography)
